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We Promise...
Total satisfaction guarantee, free shipping, trade-up policy... learn more about Your SVS Bill of Rights.
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WE PROMISE YOU... A GREAT EXPERIENCE WITH SVS At SVS, we guarantee that you will have the best experience possible thanks to the finest audio products in the world and world class customer service and support. This "SVS Bill of Rights" is our pledge to you. |
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PROMISE #1... 45-DAY TOTAL SATISFACTION GUARANTEE You may return any item purchased from SVS for any reason within 45 days of your purchase and receive your money back with no questions asked. We ask that the product be in new condition with box and packing. We ask our customers to pay any freight charges associated with the return. |
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PROMISE #2... 60-DAY GUARANTEED PRICES If SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase. |
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PROMISE #3... 90-DAY DEFECTIVE EXCHANGE GUARANTEE SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product. |
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PROMISE #4... FREE SHIPPING Any product purchased from SVS in the continental US will be shipped to you free of charge. |
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PROMISE #5... 1-YEAR "NO LEMON" GUARANTEE SVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product. |
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PROMISE #6... 1-YEAR TRADE-UP POLICY You may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with box and packing. We ask our customers to pay any freight charges associated with the return and new purchase. |
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PROMISE #7... 1-YEAR PERFORMANCE GUARANTEE If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase. |
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PROMISE #8... 5-YEAR UNCONDITIONAL WARRANTY SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in workmanship for 5 years from date of purchase. |
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PROMISE #9... THE FINEST QUALITY IN EVERY PRICE RANGE You are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price. |
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PROMISE #10... INFORMATIVE PRE-PURCHASE ADVICE & COUNSEL We offer live phone support weekdays from 9 am to 9 pm Eastern time toll-free at (877) 626-5623. Or just email us at custservice@svsound.com and we'll answer within minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup. |
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PROMISE #11... TOTAL AFTER PURCHASE SUPPORT SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way, please contact our corporate offices toll free at (877)-626-5623 or email our Company President, Gary Yacoubian, at gyacoubian@svsound.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time. |
