Customer Service

Our Sound Experts are standing by to assist.

1. Email us using the Ask An SVS Sound Expert website tool .

2. Chat with us live, 9AM-9PM Eastern Monday-Friday,
12PM-6PM Saturday & 12PM-4PM Sunday. Click here to chat now, or leave a message.

3. Call us at (703) 845-1472 or toll free (877)-626-5623
Hours: 9AM-9PM Eastern Monday-Friday, 12PM-6PM Saturday & 12PM-4PM Sunday.

4. Read our FAQs for answers to common questions.

Orders

Beyond the promise of exceptional products, SVS recognizes the need to ensure an all-around enjoyable purchasing experience. For your convenience, SVS accepts all major credit cards as well as PayPal! Place your order today and immerse yourself in the SVS ownership experience.

International Orders

SVS has authorized distributors across the globe to service the needs of our international customers. Please refer to our SVS Dealers page to find the nearest SVS distributor. If you do not see a dealer in your region, contact our Sound Experts for a shipping quote to your location.

Shipping Policies

SVS prides itself on shipping your product within 24 hours after receiving your order. Shipping time depends on your location relative to our distribution facility, but typically will range from 2-5 business days.

When your order ships, we will email you a tracking number which will allow you to determine when your SVS product will be delivered. For shipping via UPS and FedEx, SVS requires a signature upon delivery, unless otherwise specified. For products shipped via freight, our carrier will contact the customer to schedule delivery, and the customer must be present to receive the shipment.

If the outer packaging is obviously badly damaged, the customer may reject the shipment, and it will be returned to SVS for replacement. If hidden damage is encountered after opening the product, please document the damage with photos and immediately contact SVS to arrange for a return and replacement. If SVS is not contacted immediately after hidden shipping damage is encountered, we will not be responsible for replacing the product.

Returns & Exchanges

SVS offers a 45-day in-home audition period, which is the longest of any major brand. This will give you time to fully evaluate your new SVS product, to make sure it's a perfect fit. If for any reason you would like to return your SVS product, your purchase price will be refunded, less the return shipping costs (please ask our staff of Sound Experts for the exact return shipping cost). Returns must be initiated within the 45-day audition period. Please ensure the product is returned in original condition and is also shipped using the original packaging.

If the product is not returned in original condition and in the original packaging, SVS reserves the right to adjust your refund accordingly.

Warranty

SVS has a 5-year bumper-to-bumper warranty, which is one of the longest and most comprehensive in the consumer electronics industry. Warranty exclusions include (but are not necessarily limited to) force majeure, acts of nature, AC power surges, and abuse.

If you think your SVS might need repair, please contact our staff of Sound Experts to help you troubleshoot and isolate the cause of the problem. If we determine that any parts need to be replaced, this can be done easily by the customer in just a few minutes using normal hand tools. We provide all of the guidance and support needed to make sure the process goes smoothly, so your SVS product is properly repaired.

Look for these icons around our site telling you the finer details offered on each SVS product.

Enjoy a full 45-day in-home audition with any item purchased from SVS. If you're unhappy for any reason, return it for a refund... no questions asked. We ask that the product be in new condition with original box and packing. We ask our customers to pay any freight charges associated with the return.	45-DAY IN-HOME AUDITIONEnjoy a full 45-day in-home audition with any item purchased from SVS. If you're unhappy for any reason, return it for a refund... no questions asked. We ask that the product be in new condition with original box and packing. We ask our customers to pay any freight charges associated with the return.	If SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase.	60-DAY GUARANTEED PRICESIf SVS reduces the price on any of our products, we will refund the price difference to you if it goes below your purchase price within 60 days of your purchase.
SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product.	90-DAY DEFECTIVE EXCHANGE GUARANTEE SVS will replace any product purchased from us that becomes defective within 90 days of purchase. If a replacement is not available, we will offer full credit toward the purchase of a like product.	Any product purchased from SVS in the continental US will be shipped to you free of charge.	FREE SHIPPING ON EVERYTHING Any product purchased from SVS in the continental US will be shipped to you free of charge.
SVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product.	1-YEAR "NO LEMON" GUARANTEESVS will replace any product purchased from us that becomes defective 3 times within the first year of ownership. If a replacement is not available, SVS will offer full credit toward the purchase of a like product.	You may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with the original box and packaging. We ask our customers to pay any freight charges associated with the return and new purchase.	1-YEAR TRADE-UP POLICYYou may trade in any product purchased from SVS within 1 year of your purchase, and receive full credit toward the purchase of a more expensive like product. We ask that the product be in like new condition with the original box and packaging. We ask our customers to pay any freight charges associated with the return and new purchase.
If SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase.	1-YEAR PERFORMANCE GUARANTEEIf SVS improves the performance of a model you purchased, we will upgrade it to current standards at no charge within 1 year of your purchase.	SVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in the workmanship for 5 years from date of purchase.	5-YEAR UNCONDITIONAL WARRANTYSVS offers the industry's most comprehensive warranty on all our products. SVS warrants of all its products to be free from defects in the workmanship for 5 years from date of purchase.
You are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price.	THE FINEST QUALITY IN EVERY PRICE RANGEYou are assured of unsurpassed quality, value and performance at SVS, regardless of your price range. We have carefully designed our products to outperform every product in their price range. We are proud that many of our products outperform competing products two and three times the price.	We offer live phone support weekdays from 9am-9pm and weekends from 12pm-6pm Eastern time toll-free at (877) 626-5623. You can also chat with us live, or just email us at custservice@svsound.com and we'll answer within minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup.	INFORMATIVE PRE-PURCHASE ADVICE AND COUNSELWe offer live phone support weekdays from 9am-9pm and weekends from 12pm-6pm Eastern time toll-free at (877) 626-5623. You can also chat with us live, or just email us at custservice@svsound.com and we'll answer within minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your speakers, and gives you the exact subwoofer settings for easy setup.
SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way. please contact our corporate offices toll free at (877)-626-5623 or email our Company President, Gary Yacoubian, at gyacoubian@svsound.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time.	TOTAL AFTER PURCHASE SUPPORT SVS wants you to be completely satisfied with your purchase. If you are not satisfied in every way. please contact our corporate offices toll free at (877)-626-5623 or email our Company President, Gary Yacoubian, at gyacoubian@svsound.com for a prompt, courteous resolution of your concerns. Our goal is 100% of our customers, 100% satisfied, 100% of the time.